Rertun Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at elantishospital@gmail.com. Please note that returns will need to be sent to the following address: Elantis Aesthetics, 29, Basement floor, Ring Road, Lajpat Nagar IV, New Delhi - 110024

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at elantishospital@gmail.com.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at elantishospital@gmail.com.

Thank you for shopping with us at Elantis Aesthetics. To ensure a smooth and hassle-free refund process, we kindly request that you follow our refund policy guidelines.

Refund Eligibility: Refunds will only be considered if the following conditions are met:

1. Pre-Unboxing Documentation: A clear video and photos of the product must be taken while opening the package or box.
2. Intact Packaging: The product packaging Should be open in front of camera.

If the customer breaks the seal or opens the package before documenting the product through video and photos, the refund will NOT be considered. We appreciate your understanding and cooperation in adhering to this policy. If you have any questions or concerns, please do not hesitate to contact our Customer Service Team. Thank you for your understanding."

We request that you complete these updates and corrections as per our requirements. Please confirm once the tasks are completed, and we will review the changes to ensure they meet our expectations.

Thank you for your cooperation and hard work.

Best regards,

Customer Service Team
Elantis Aesthetics